PAYMENT

Payment is due when the work is carried out, unless is an account customer previously cleared through our accounts department. These account invoices are due for payment within fourteen (14) day from of invoice unless previously agreed and shown on the invoice. Any invoice outstanding beyond this period will be referred to our credit control and will be subject to a surcharge of 15% plus VAT to cover the collection cost incurred. This surcharge together with all other charges and legal fees incurred will be the responsibility of the customer prior the work being carried out. Our agreed labour rate will be fixed for the duration of the work. We make a minimum charge of a period of ONE (1) HOUR. All Diagnostic is chargeable. Estimates are simply what they say. We cannot be held responsible should the time or materials required be other than what was envisaged.

RETURN POLICY:

• Any part payment paid in advance for work to be carried in future will be subject to 50% charge on the deposit. To cover our administrative work and any material order.
• Any full payment/ part payment paid in advance for work electrical part on boiler or relate to cannot be refunded under any circumstances. As our merchant don’t restock any electrical part back. 100% NO REFUND.
• Any full payment/ part payment paid in advance for mechanical part will be subject to 50% charge on the deposit.
• Any full payment/ part payment paid in advance for work to be carried out, and customer miss appointment up to (3) times consecutive or cancel the work that already started or at the middle of work will subject to 100% NO REFUND.

All our calculations are on an agreed labour rate either half hour or one hour multiples. Any part of a half hour unit is charged to the next upwards unit of the half or hour. Times spent on travelling should materials be needed are charged to a maximum of one hour. Materials used are charge in addition to labour charges. No supplier invoices will be submitted to the customer under any circumstances.

HOW TO COMPLAIN

Should the customer have a complaint, firstly see if the matter can be quickly resolved. If however the customer requires the matter to go further, put into writing the complaint address below. 39A SEYMOUR GARDENS BROCKLEY, LONDON SE4 2DN