Our Charging Policy

We believe that our customers are looking for a fair charge for the work that we have carried out for them.

As you know we don’t charge call out but we charge for minimum of one hour labour for diagnosis which will start when you sign time in book from our engineer or plumber
However if it cannot be dealt with like this the engineer will give a fixed price to carry out the job. You will be under obligation to pay the diagnosis charge but under no obligation to accept any further costs without your full agreement. If you now agree with us to carry out the job we will give you 50% discount back for our first visit charge for diagnosis. Da Pre Services has a clear and easy to understand policy on charging. We respect the recommendations of customers who are both satisfied and we hope, delighted with the service that we have provided.

Unfortunately as an emergency service the costs of some repairs are more expensive than had been anticipated but our customers return to us because they trust our judgement and that of our engineers.
We employ expert experienced engineers who we trust will provide you with the best solution to your problem, without wasting time at your expense.
We always provide a high standard of workmanship to provide a long term solution to our customers but if you feel that our engineers have not met these high standards please let our customer services team know as soon as possible and it will be dealt with promptly.

We will never charge for unnecessary work or overcharge our customers under any circumstances.
We will tell you on your first call to our office of the minimum costs for attending your property to review your position and diagnose any faults along with the remedy. We will always make sure that your premises are safe before we leave.

Work can be undertaken on either:
•    Hourly rate based upon a minimum of one hour and then half hour units thereafter
•    Fixed price quotations available on request

Rates are man hours + materials + parking / congestion charge + VAT

Please note:
We work on an hourly rate. The charge to you will be the total time spent to do the work. It will include all reasonable time spent obtaining materials. Materials supplied by us, parking and congestion charge (where applicable) are charged at cost plus 25% handling charge.